Thesis: Participation of Employees in Decision Making

By virtue of the fact that they are allowed to participate in the decision making of the organization the employees will embrace the business and customers satisfaction will be enhanced as they will understand beyond doubt that poor customer service is detrimental not only to the organization but to them as well (Grigoroudis and Siskos, pp. 231).

Besides, career development and the potential to grow as an employee within the organization are important factors in enhancing employees’ satisfaction. The criteria Moreover, the employees should be empowered with leadership skills and etiquette in handling the customers with complaints.

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